Common questions, plainspoken answers.

7% of monthly rent collected. No setup fees, no markups on maintenance, no separate "tech fee." Renewals are free; new lease-ups are 50% of one month's rent.

Most onboardings take 7–14 days. We collect leases, deposits, and prior accounting from your current manager and notify residents.

Yes — about 60% of our portfolio is RSO. We track allowable annual increases, file LAHD registrations, and post required notices.

Absolutely. We can dispatch your existing plumber, electrician, or handyman alongside our bench.

Direct deposit on the 10th of every month, with the prior month's statement attached.

Through the resident portal. ACH from your bank is free, debit and credit have a small fee. Auto-pay is available.

In the resident portal. Photos help. We reply within four hours weekdays. For water leaks, no heat, or lockouts, call (323) 555-0142.

CA law gives us 21 days from move-out. We aim for 14. You'll get an itemized statement with photos for any deductions.

Most of our buildings allow pets. The listing says yes or no. If yes, expect a pet deposit and a small monthly pet rent.

Talk to us. CA caps early-termination fees at the cost to re-rent. We work it out case-by-case and never charge more than the law allows.

Income 2.5× rent, 650+ credit score, no prior eviction in past 7 years, valid government ID. Same standard for every applicant. CA Fair Chance Act compliant.

$45 per adult. Capped at the actual cost of screening per CA law.

Usually 48 hours. We process applications first-come, first-served on each home.

Yes. Co-signers must show 4× rent in income and 700+ credit. Common for young renters and full-time students.

First month's rent and security deposit (capped at one month for unfurnished homes per AB-12). E-signature accepted.